Be discovered instantly across search and AI platforms, generate more leads, safeguard your brand, and ensure every customer call is answered—every time.
Like any new hire, your AI Voice and Chat Concierge needs training. Once set up, it understands your business inside and out—ready to answer questions, assist customers, and support your operations around the clock.
Before activating your AI Concierge, consider the following:
What role should your AI play?
Will it support customer service, capture leads, share your brand story, handle internal FAQs, assist with onboarding, or perform another function?
What do you want it to do day to day?
This could include answering common questions, booking appointments, selling products, guiding users through content, or handling incoming lead calls.
When and where will your audience interact with it?
For example, while driving, in busy environments, at home, in the office, after hours—or across all of these situations.
You’re in full control of how your brand sounds and feels.
Decide the tone you want your AI to convey—friendly, professional, playful, authoritative, empathetic, or anything in between.
Tailor the voice with specific attributes such as gender, accent, language style, speaking speed, pitch, warmth, or other vocal qualities that reflect your brand.
If you prefer, the AI Voice Concierge can even be trained using your own voice for a more personal and authentic experience.
Will users be providing sensitive or personal information to the AI?
If so, it’s important to define the data protection and compliance requirements it must follow. Our solution is HIPAA compliant by default, aligns with FCC guidelines for AI-generated calls (including disclosure and consent requirements), and is fully GDPR compliant.
How will you manage user consent and privacy?
This may include clear disclaimers, permission prompts, and defined data-retention policies to ensure transparency and trust at every interaction.
Do you need your AI to connect with external systems or platforms? This may include CRMs such as Salesforce, support tools like Zendesk, calendars, or payment gateways. Please note that API access is required for all third-party integrations.
Do you have existing documents or data that can be used to train the bot? This could include onboarding materials, role-specific training documents, or website content. The more relevant information you provide, the more robust and effective the solution will be.
Can the bot transfer calls to a human when needed?
There may be situations where escalation is required—such as finalising a sale, handling complex requests, or when a caller realises they’re speaking with AI and requests a human agent.
Our analytics give you full visibility into performance, including:
Call transcripts: A complete transcript of every call handled, along with the date, time, and caller number (where available).
Call volume and duration: Detailed tracking of total calls and minutes by day, week, and month, all accessible via your reporting dashboard.
Call outcomes: Clear insights into how each call ended—whether the caller hung up, the Voice Concierge ended the call, or technical issues occurred.
Up to 250 URLs: We train your AI Voice Bot using your own data—typically starting with your website. You can also add unlimited documents (PDFs, Word files, and more) to expand the Knowledge Base.
120 minutes of talk time: The first two hours of call time are included each month. Additional minutes are billed at $0.50 per minute.
Knowledge Base access: Easily upload new information via your dashboard, just like attaching a file to an email. The Voice Bot automatically learns from added content.
Analytics & reporting: Full reporting on every call, including transcripts, call volumes, and call-end reasons.
Pricing is based on a 12-month contract. Alternatively, $299 applies for the first three months, then $499 per month + GST. This includes up to 120 minutes of talk time; additional minutes are charged at $0.50 per minute. Includes 250 URLs; additional URL packs (250 URLs) are available for $199 per month. Data integrations are not included.
One-Time Setup Fee
$249 + GST
Monthly Subscription
$299 + GST per month*
Find Out More
+GST
"*" indicates required fields